FAQ
ORDERING & SHIPPING
How much does shipping cost?
We offer free shipping on all orders. If you need to return your items, there will be a shipping charge. We know how frustrating those costs can be, but we hope to remove them once our small business isn’t so small anymore!
Where do orders ship from?
All orders ship from our NY warehouse.
When will my order ship?
Once your order is placed, you’ll receive a confirmation email. Orders are fulfilled within 3 business days, and once shipped, you’ll get a tracking link to follow your package as it makes its way to you!
How long does shipping take?
Once your order is fulfilled, you can expect your package within 4-8 business days. We know you’re excited to get your Laugerie items, and we’re actively working with our logistics partners to shorten delivery times!
Which shipping partners will you be using?
That depends on your shipping address! We use the most efficient and cost-effective carrier for each order — including FedEx, UPS, DHL, USPS and regional partners.
Do you ship internationally?
At the moment, we are only shipping orders within the US. Hoping in the future, we can expand to ship internationally :)
Can I cancel or edit my order after placing it?
We process orders quickly, but feel free to reach out to us - support@laugerie.com - as soon as possible. If your order hasn’t shipped yet, we’ll do our best to cancel or update it. If it’s already been fulfilled, you’re welcome to request a return once it arrives (as long as it meets our return policy).
RETURNS, EXCHANGES & REFUNDS
What’s your return policy?
We hope you love your Laugerie pieces! If not, you can return them within 14 days of delivery. Items must be unworn, in original condition, and with tags on.
Are returns free?
Shipping to you is always free. While we don’t charge a restocking fee, a return shipping fee will be deducted from your refund.
How long does a refund take?
Once your return is received, please allow 5–10 business days for our team to process your refund.
Do you offer exchanges?
At this time, we are not offering exchanges due to our limited inventory. If you need a different size or color, you can place a new order to hold onto your favorites before they sell out.
PRODUCT FIT & SIZING
How do the styles fit?
Each style has its own unique fit. Please refer to the item’s product description as a reference!
How do I know what size I should buy?
You can refer to the size guide for fit and sizing suggestions. Can’t decide which size to get? Email us at support@laugerie.com for any additional questions!
